Customized Workshops

These workshops are designed to motivate, entertain and educate your staff towards greater productivity and satisfaction on the job by learning how to manage customer and inter-office relationships.  We customize the materials to address specific corporate needs.

Itís not What you Say, Itís How you Say it.
The 7 Cís of Customer Service.
Maximizing your Telephone and E-Mail Image.
The High Cost of Losing a Client: Dealing with Complaints.
Business Etiquette: Donít Step on your own Foot.  
Getting Organized: Finding Order under the Piles
Managing Multiple Priorities: When there's no More Hair to Pull
Managing Conflict in the Workplace: Finding Peace at any Price
Stress Management: How to Cope in a Crazy World
Time Management: First Things First            



Jacobus & Associates
2104 Grant Mews Court
Ambler, PA 19002
Phone/Fax 215-793-9725
email - lynne@lljacobus.com