·        Balancing Work and Personal Life
Everyone is busy today.  Managing the responsibilities of work and your personal life is becoming more and more complex.  Learn how to bring harmony into your life with practical methods of making appropriate decisions on the roles you play, prioritizing, time management and organization. Learn how to do things right and also do the right thing.

·        Becoming More Assertive
Would you like to have the confidence to say ‘no’ without feeling guilty, make requests without feeling intimidated? Assertiveness means being able to express your thoughts, feelings, and beliefs in an open, honest, and confident way. Being assertive is often difficult because it calls for skills that we were not taught. The skills you will learn in this workshop can help you learn to "speak up" with more confidence.  This is an interactive workshop with opportunities to practice handling potentially difficult situations with effectiveness, assurance and confidence.

·        Communicating with Your Staff
If managing means getting things done through other people, then communicating is the vehicle to reach that goal.  Managers will gain understanding and practice communication skills critical to building trust, increasing productivity and teamwork. Understanding styles of communication, using questioning techniques and giving feedback will be addressed in this interactive workshop.  

·        Conflict Management 
Conflict is unavoidable, but not all conflicts need to end in arguments. The problem isn’t the conflict itself, but the way it is managed. This workshop will help you develop the skills to identify, analyze and manage conflict. Starting from your personal behavior, you will learn how to optimize your own conflict resolution style and to effectively deal with the conflict styles of others. You will learn and practice how to cope with difficult people and how to build and bolster working and personal relationships.

·        Customer Service
Without customers, there is no business. Competition is tough today. Customers are more demanding than ever before.  Daily interaction with customers means you always need to put your best foot forward while still taking care of yourself. In this interactive workshop, you will learn and practice customer service behavior that results in retaining current customers and acquiring new ones, methods to manage a difficult customer, techniques to reduce stress and keep a winning attitude.

·        Dealing with Difficult People  
We all encounter difficult individuals on a daily basis. These are not necessarily bad people, but people whose behavior impacts on productivity, morale and communication. To maintain our own constructive behavior, we need to effectively manage difficult encounters at work and in our personal lives. In this workshop, you will learn and practice coping methods of communication with common types of difficult people, learn how to turn confrontation into constructive problem solving, and understand what really triggers difficult people to behave negatively.

·        Delegation and Feedback  
Delegation and feedback are hallmarks of good management. In this workshop, you will learn why delegation is critical to meeting your own goals, how to identify and overcome barriers to delegation, to whom and how to delegate tasks.  Also, no news to employees is bad news. You will have an opportunity to learn and practice giving effective and appropriate positive and negative feedback.  

·        Getting Organized at Work  
If you find yourself constantly looking for things, unable to prioritize tasks, overwhelmed with too much paper and too little time, this workshop can help you. You will learn and practice practical and simple techniques to help you become more productive and confident.  Discover how to end paper build-up, arrange your workspace for optimum efficiency, and get rid of clutter.  You’ll also learn to distinguish “must-do” tasks from “can-wait” tasks, avoid being “victimized” by your e-mail, and use your peak energy times to get more done in less time.  

·        Managing Change  
The only constant today is change. We live in a rapidly changing environment. Whether you are a change agent or have to deal with compulsory changes, managing and coping with change is crucial to success. In this workshop, you'll learn to identify resistance factors, create ways to overcome them, and strategies to implement changes with minimum disruption and maximum results.

·        Meeting Management  
Do you find that you are attending or leading unproductive meetings? In this workshop, you will learn tools and tactics to make your meetings productive and engaging. This interactive session will help you polish your skills of planning for and managing meetings as well as understanding your role as a participant. You will learn how to keep control throughout the meeting while creating a receptive, engaging, and energetic atmosphere.    

·        Performance Appraisals  
Employees need feedback in order to know if their performance is acceptable or needs to improve or change. It is your responsibility as a manager to communicate with your employees in a way that allows them to contribute to the discussion, to recognize their contributions, identify their areas of strength, where they need to improve and set realistic goals. This workshop will provide you with skills and tools to help you conduct a performance review that will increase employee motivation, learning, productivity and collaboration. You will have an opportunity to practice giving feedback and conducting performance review discussions.  

·        Phone Skills
The phone is a service tool that impacts on your bottom line. Using the phone with courtesy and effectiveness gives customers the right first impression. In this workshop, you will learn and practice how to handle irate and confused callers, improve your voice quality, ask appropriate questions, and overall manage the call.  

·        Positive Communication
Good business depends on developing solid relationships. To build rapport, you must be sensitive to other people, present yourself in the least controversial way and in essence, be likeable.  This workshop will give you the tools for becoming more likeable, help you understand the impact of the message you are sending through emails, voice mails, telephone and face-to-face interactions. You will learn the importance of netiquette skills and social skills including making appropriate introductions, writing thank you notes, and presenting a professional image.  

·        Presentation Skills
Learn how to make an impact when you speak. In this interactive workshop designed to help you enhance your presentation and communication style, you will learn and practice methods to overcome speaker anxiety, analyze your audience, and prepare and deliver a talk that will engage people.  You will also learn to use visual aids to support your talk and handle questions and answers from the audience. Whether you are speaking to an audience of one or one hundred, you’ll want to make sure that you can stand up and speak in a way that makes people listen.

·        Setting Goals 
It has been proven that people who set goals for themselves are more successful. In this workshop you will learn how to set realistic goals and make specific plans to meet them. You will have an opportunity to practice making goals, creating intermittent targets with deadlines, setting up accountability methods and learning strategies to stay on course or adapt when necessary.  

·        Stress and Management  
Everyone is stressed today. Some stress is good but too much of it can impact negatively on productivity, morale and health. In this workshop you will learn and practice exercises to reduce stress. You will have an opportunity to practice deep breathing techniques, psychological tactics to overcome negative self-talk and remain centered, and you will develop an action plan so that you can stay healthy, positive and balanced.

·        Team Building 
Today teamwork is crucial in an organization, yet it takes understanding to build a team.  In this workshop you will learn what makes effective teams, how to keep open lines of communication, create common ground, overcome barriers and build that team spirit that breathes life and creativity into a group. You will have an opportunity to analyze your own team and work on problem-solving techniques to enhance your team’s effectiveness.  

·        Time Management 
Everyone complains that there’s never enough time to get everything done. To become more effective and efficient at work, you’ll need to manage your time. Since there is only a limited amount of time, it’s important to know what to do and what not to do. In this workshop you will learn and practice tips and techniques to understand how you use time, make choices and set priorities, plan and schedule to maximize the time you have and control time robbers.